********** ACTIVITY DONE BY TEAM LEADER AND STAFF

A purchase was done **********ly on my account. Upon discovering this I reported it to Vodacom and the agent refused to stop the order from being delivered. It was referred to her Team Leader Tebogo Ragedi who refused to speak to me, answer emails or to stop the order. Instead they insisted that they would deliver this item despite me pleading it's *****. I was provided with the incorrect email addresses to send my ID and Affidavit for them to cancel and had to call the CEO's office and bytes connect to find the correct email address and for the order to be stopped. I was informed that there is a syndicate within bytes technology whereby the staff and team leaders supply ********* with client information who then make purchases and they intentionally overlook such complaints. I am yet to receive a call from Tebogo or his boss to advise on the investigation as I've requested a copy of the sales call to no response as I would like to undertake my own investigation on this matter as a credit check wasn't even done with Transunion. No interest has been taken in making notes on my profile to ensure no purchases are made going forward. Nor to flag the *********.