KM
Katlego M
1 reviews | Active since Oct 2019
15 Mar 2021, 09:05
********** activity by Vodacom to increase my debt.
Being billed while their contract number has been deactivated so who is actually using this number cause it was deactivated kindly investigate this ********** activity as I have been told during my countless enquiry with Vodacom to fix this issue then I will commence with my payment for them to reactivate the sim as my last 8 years of contact are linked to that number and after settling I will cut contact with the telecommunication giant through contract and keep my numbers as a prepaid I was forced to change numbers after 8 years of loyalty to Vodacom due to the pandemic of COVID were I lost everything employment, relationship, respect and I was able to let everything go and start over...but Vodacom its making my life difficult being billed when you don't even have access to the sim cards that the so called agents deactivated due to none payment and I have made countless arrangements that allow me to paid it over time the would promise to send me documents to fill and make that arrangements but I never get those so called documents I recently found employment through the lord grace but their consultants threaten that you need to pay the fully price of the debts outright and from my understanding the two sim cards under my name have been deactivated until I settle them and the i would choose if I remain in contract or convert into prepaid.
Helpful (0)
Replies (11)0
Replies (11)KM
Katlego M's updateReviewer Update
15 Mar 2021, 09:41Further more the credit ombudsman will know about the entrapments that you put your valuable customer through for maximizing profits.
KM
Katlego M's update15 Mar 2021, 09:41
Reviewer Update
Further more the credit ombudsman will know about the entrapments that you put your valuable customer through for maximizing profits.
Vodacom's replyOfficial
15 Mar 2021, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2021, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Katlego M's updateReviewer Update
23 Mar 2021, 09:35Kindly provided feedback for the above reference number.
KM
Katlego M's update23 Mar 2021, 09:35
Reviewer Update
Kindly provided feedback for the above reference number.
KM
Katlego M's updateReviewer Update
29 Mar 2021, 16:40 *** <***> | 3:08 PM (1 hour ago) | |
to me
Dear Katlego
We acknowledge receipt of the below complaint ad confirm the following:
Account number I***.
The above account is 90 days plus in arrears, amount is R4,283.71. A maximum of 5 months arrangement will be accepted.
The account is currently on top Up Collections and full resume will be submitted once all the arrears have been cleared.
This means that you can load airtime until the arrears amount are fully paid.
Kindly call *** to make the paymentarrangement.
Regards,
Xoliswa Matele
Executive Client Liaison Officer
CEO?s office
COPS
-----Original Message-----
From: ***
Sent: Thu Mar 18 14:59:35 GMT+0***
To: ECLO
Subject: ***
18 March 2021
Vodacom
RE: ***
We have received a complaint from Mr Katlego Mohlahlo, which we have determined to be outside our jurisdiction.
This email is a courtesy to inform you that we have referred the matter to the The National Consumer Commission (Ncc).
Kind regards
Selinah Sempe
Call Centre Agent
So your company seems to be taking for a ride now so what's this response as the debt seems to be growing when I have ceded to access the sim cards and the were deactivated last year now its amounting to R4,283.71 kindly advised your consultants to do proper investigation cause this is a joke indeed from your consultant Xoliswa Matele to get her facts right.
Disgruntled customer again
to me
Dear Katlego
We acknowledge receipt of the below complaint ad confirm the following:
Account number I***.
The above account is 90 days plus in arrears, amount is R4,283.71. A maximum of 5 months arrangement will be accepted.
The account is currently on top Up Collections and full resume will be submitted once all the arrears have been cleared.
This means that you can load airtime until the arrears amount are fully paid.
Kindly call *** to make the paymentarrangement.
Regards,
Xoliswa Matele
Executive Client Liaison Officer
CEO?s office
COPS
-----Original Message-----
From: ***
Sent: Thu Mar 18 14:59:35 GMT+0***
To: ECLO
Subject: ***
18 March 2021
Vodacom
RE: ***
We have received a complaint from Mr Katlego Mohlahlo, which we have determined to be outside our jurisdiction.
This email is a courtesy to inform you that we have referred the matter to the The National Consumer Commission (Ncc).
Kind regards
Selinah Sempe
Call Centre Agent
So your company seems to be taking for a ride now so what's this response as the debt seems to be growing when I have ceded to access the sim cards and the were deactivated last year now its amounting to R4,283.71 kindly advised your consultants to do proper investigation cause this is a joke indeed from your consultant Xoliswa Matele to get her facts right.
Disgruntled customer again
KM
Katlego M's update29 Mar 2021, 16:40
Reviewer Update
*** <***> | 3:08 PM (1 hour ago) | |
to me
Dear Katlego
We acknowledge receipt of the below complaint ad confirm the following:
Account number I***.
The above account is 90 days plus in arrears, amount is R4,283.71. A maximum of 5 months arrangement will be accepted.
The account is currently on top Up Collections and full resume will be submitted once all the arrears have been cleared.
This means that you can load airtime until the arrears amount are fully paid.
Kindly call *** to make the paymentarrangement.
Regards,
Xoliswa Matele
Executive Client Liaison Officer
CEO?s office
COPS
-----Original Message-----
From: ***
Sent: Thu Mar 18 14:59:35 GMT+0***
To: ECLO
Subject: ***
18 March 2021
Vodacom
RE: ***
We have received a complaint from Mr Katlego Mohlahlo, which we have determined to be outside our jurisdiction.
This email is a courtesy to inform you that we have referred the matter to the The National Consumer Commission (Ncc).
Kind regards
Selinah Sempe
Call Centre Agent
So your company seems to be taking for a ride now so what's this response as the debt seems to be growing when I have ceded to access the sim cards and the were deactivated last year now its amounting to R4,283.71 kindly advised your consultants to do proper investigation cause this is a joke indeed from your consultant Xoliswa Matele to get her facts right.
Disgruntled customer again
to me
Dear Katlego
We acknowledge receipt of the below complaint ad confirm the following:
Account number I***.
The above account is 90 days plus in arrears, amount is R4,283.71. A maximum of 5 months arrangement will be accepted.
The account is currently on top Up Collections and full resume will be submitted once all the arrears have been cleared.
This means that you can load airtime until the arrears amount are fully paid.
Kindly call *** to make the paymentarrangement.
Regards,
Xoliswa Matele
Executive Client Liaison Officer
CEO?s office
COPS
-----Original Message-----
From: ***
Sent: Thu Mar 18 14:59:35 GMT+0***
To: ECLO
Subject: ***
18 March 2021
Vodacom
RE: ***
We have received a complaint from Mr Katlego Mohlahlo, which we have determined to be outside our jurisdiction.
This email is a courtesy to inform you that we have referred the matter to the The National Consumer Commission (Ncc).
Kind regards
Selinah Sempe
Call Centre Agent
So your company seems to be taking for a ride now so what's this response as the debt seems to be growing when I have ceded to access the sim cards and the were deactivated last year now its amounting to R4,283.71 kindly advised your consultants to do proper investigation cause this is a joke indeed from your consultant Xoliswa Matele to get her facts right.
Disgruntled customer again
KM
Katlego M's updateReviewer Update
31 Mar 2021, 13:19so the initial problem of billing me still continues getting calls from collections department in forcing that I pay isn't your system linked to each other so that the is pending escalation that I haven't received my feedback for it or better yet conclusion is a decentralized company cause it seems every department cant track activities on the member any existing complaints on enquiries...Kindly provided feedback for the ever disgruntling behavior.
KM
Katlego M's update31 Mar 2021, 13:19
Reviewer Update
so the initial problem of billing me still continues getting calls from collections department in forcing that I pay isn't your system linked to each other so that the is pending escalation that I haven't received my feedback for it or better yet conclusion is a decentralized company cause it seems every department cant track activities on the member any existing complaints on enquiries...Kindly provided feedback for the ever disgruntling behavior.
KM
Katlego M's updateReviewer Update
07 Apr 2021, 12:45Where is may feedback for ref number ***.
So I seem like a joke because of the cooperate **** being exposed so kindly note I have been invited to attend consumer show discussing the misconducts committed by companies during the lockdown with the pretends that customers wont even notice the added charges to the financial obligations without proper consultations with the clients.
So I seem like a joke because of the cooperate **** being exposed so kindly note I have been invited to attend consumer show discussing the misconducts committed by companies during the lockdown with the pretends that customers wont even notice the added charges to the financial obligations without proper consultations with the clients.
KM
Katlego M's update07 Apr 2021, 12:45
Reviewer Update
Where is may feedback for ref number ***.
So I seem like a joke because of the cooperate **** being exposed so kindly note I have been invited to attend consumer show discussing the misconducts committed by companies during the lockdown with the pretends that customers wont even notice the added charges to the financial obligations without proper consultations with the clients.
So I seem like a joke because of the cooperate **** being exposed so kindly note I have been invited to attend consumer show discussing the misconducts committed by companies during the lockdown with the pretends that customers wont even notice the added charges to the financial obligations without proper consultations with the clients.
KM
Katlego M's updateReviewer Update
08 Apr 2021, 10:13Still failing to investigate incompetency hence the quietness.
Just like I thought as always telecommunication Mafioso or cartel...Your process have a serious glitches and malpractices that keep people indebted
Just like I thought as always telecommunication Mafioso or cartel...Your process have a serious glitches and malpractices that keep people indebted
KM
Katlego M's update08 Apr 2021, 10:13
Reviewer Update
Still failing to investigate incompetency hence the quietness.
Just like I thought as always telecommunication Mafioso or cartel...Your process have a serious glitches and malpractices that keep people indebted
Just like I thought as always telecommunication Mafioso or cartel...Your process have a serious glitches and malpractices that keep people indebted
KM
Katlego M's updateReviewer Update
12 Apr 2021, 08:45Feedback please as im receiving statements again without any available feedback is this a joke
KM
Katlego M's update12 Apr 2021, 08:45
Reviewer Update
Feedback please as im receiving statements again without any available feedback is this a joke
KM
Katlego M's updateReviewer Update
21 Apr 2021, 09:49Still no feedback so its a sign of agreeing that you have found your fault regarding the ********** activity.
KM
Katlego M's update21 Apr 2021, 09:49
Reviewer Update
Still no feedback so its a sign of agreeing that you have found your fault regarding the ********** activity.
KM
Katlego M's updateReviewer Update
10 May 2021, 16:01Kindly note this is a direct impact on my National Credit act and along with my consumer protection act with the below facts.
National Credit Act 34 of 2005
National Credit Act 34 of 2005
- to promote a fair and non-discriminatory marketplace for access to consumer credit and for that purpose to provide for the general regulation of consumer credit and improved standards of consumer information;
- to prohibit certain unfair credit and credit-marketing practices;
- to provide for debt re-organization in cases of over-indebtedness.
- to provide for related incidental matters.
- to prohibit certain unfair marketing and business practices.
- to promote a consistent legislative and enforcement framework relating to consumer transactions and agreements.
- to promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection.
- to repeal - the Consumer Affairs (Unfair Business Practices) Act, 1988 (Act No. 71 of 1988).
KM
Katlego M's update10 May 2021, 16:01
Reviewer Update
Kindly note this is a direct impact on my National Credit act and along with my consumer protection act with the below facts.
National Credit Act 34 of 2005
National Credit Act 34 of 2005
- to promote a fair and non-discriminatory marketplace for access to consumer credit and for that purpose to provide for the general regulation of consumer credit and improved standards of consumer information;
- to prohibit certain unfair credit and credit-marketing practices;
- to provide for debt re-organization in cases of over-indebtedness.
- to provide for related incidental matters.
- to prohibit certain unfair marketing and business practices.
- to promote a consistent legislative and enforcement framework relating to consumer transactions and agreements.
- to promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection.
- to repeal - the Consumer Affairs (Unfair Business Practices) Act, 1988 (Act No. 71 of 1988).
KM
Katlego M's updateReviewer Update
02 Jun 2021, 14:25Nay feedback yet or silence is golden
KM
Katlego M's update02 Jun 2021, 14:25
Reviewer Update
Nay feedback yet or silence is golden