********** Activity by Vodacom

My Data contract expired in May 2021. I lost my router beginning of June so I decided to call Vodacom to cancel my contract. The consultant who assisted me offered a whole lot of other contracts and discounts which I was not interested in. He confirmed that he has successfully cancelled my contract.

Today I received the billing for the same contract I cancelled in June. I called Vodacom at 13:45 to query about the billing. The consultant who took my call, a lady, started offering me a whole lot of discounts because they do not want to lose me as a customer. I declined all the offers and asked to cancel this contract and reverse the billing. The lady insisted that I should take one of the cheaper contracts she offered me, I refused. She then confirmed that she has successfully cancelled the contract and hung up.

At 14:21 I decided to call Vodacom again to confirm cancellation. The consultant who took my call by the name of Tebogo confirmed my suspicion that my contract was not cancelled. I requested Tebogo to check my profile to see if I didn't make an call earlier of which he confirmed that I made a call before 14:00. Over and above that the lady who took my call earlier activated 3 new contracts on my profile.

This is a ********** activity by Vodacom and I need confirmation that disciplinary action has been taken against the lady. This contract must be cancelled with immediate effect and billing reversed.