********** ACTIVITY BY VODACOM

PLEASE WILL SOMEONE ASSIST - ********** ACTIVITY ON MY ACCOUNT AND NO ONE FROM VODACOM IS ABLE TO ASSIST!!!!

Vodacom has somehow managed to attach a new contract onto my existing contract without my authorisation. They proceeded to hand over a Samsung cellphone in my 'name' and charge me for this new contract that someone from vodacom authorised. This took place on the 18th October 2017 - AND i had absolutely no knowledge of it. On the 26th October 2017 I received an FNB cellphone banking debit of R172.06 being debited off my account. I immediately realised that something was wrong and called vodacom instantly......To be told that I had added a new contract to my account and it was the payment for the new contract?!???????>?

I was then informed that if I 'CLAIM' that it is ********** activity I need to submit and affidavit along with a copy of my ID and a motivation letter to the ***** department. BUT NO ONE NEEDED ANY OF THESE DOCUMENTS LET ALONE MY SIGNATURE WHEN ADDING A NEW COTRACT TO MY EXISTING CONTRACT......

I proceeded to get and affidavit and a copy of my ID as well as put together a motivation explaining why this was ********** activity and stating my exteremly concern that there was now a random person linked to my FND cellphone account who at any time could utilize my funds. I was advised to email the documents to the following email: **********

This all took place on the 26th October 2017. two days later I has still heard nothing back - I got hold of Vodacom Customer Care and was informed I had in fact been given the in correct email address and that I should forward my documents to this email: ********** or **********

Unfortunately Vodacom ***** Department clearly cannot receive any emails as I still have had no response and it is now 10 DAYS LATER!!!! I have now had to go into a Vodacom shop to see if they can assist - AND NOPE this is of no assistance either.........

CAN ANYONE HELP ME WHO HAS HAD A SIMILAR PROBLEM AND PLEASE TELL ME WHAT TO DO! I CANNOT BELIEVE HOW BADLY VODACOM HAS HANDLED THIS AND I AM HORRIFIED THAT VODACOM HAS FIRSTLY ALLOWED SUCH BLATANT ***** TO TAKE PLACE WITHIN THEIR DEPARTMENT AND SECONDLY NOT BOTHERED TO ASSIST WITH THIS *****!!!!!