1 reviews | Active since Feb 2020
********** Activity by Staff
I would like to report ********** activity against my account. I called in last month Aug 21 from number *** to enquire about the allocation of data on my data line: ***. This was a ongoing process, since I upgraded in May 21. The Call Center agent from the retentions department who dealt with my call, in a attempt to resolve the issue, offered me a Covid 19 Relief Payment, however based on the T&S, I rejected the offer.
My main objective was to get my data allocation, as was offered when I upgraded in April 21, which was suppose to be 100 gig, anytime data.
The agent then indicated that she will escalate the matter, as to request the upgrade to be rolled back. Subsequent to that I noticed that a Covid 19 Relief Payment was added to my account. I'm note sure if agents receive commission to sign up customers for these packages, however this is something I did not agree to.
I would therefore like this to be removed on my account as it was done without my consent. I would also like to receive the data allocation as what was agreed when I upgraded in April 21.
So where do they hide these professionals and why does vodacom not maintain the same standard across board? It will certainly lessen customer complaints. My recommendation would be to utalise assets like Keylen, to train consultants when they are on boarded.
Thank you for restoring confidence in Vodacom Keylen, and I trust that the solutions you offered and follow ups will be committed to.
So where do they hide these professionals and why does vodacom not maintain the same standard across board? It will certainly lessen customer complaints. My recommendation would be to utalise assets like Keylen, to train consultants when they are on boarded.
Thank you for restoring confidence in Vodacom Keylen, and I trust that the solutions you offered and follow ups will be committed to.