********** activity and lack of accountability

Vodacom approved an online order that was done on my profile without my consent. It got as far as the delivery company emailing me telling me that the phone was being delivered and that's when I found out. I had to call and get the delivery stopped and called Vodacom to query how the order was confirmed but they are still not giving me the confirmation call or any details of how the order was confirmed without my details. The order was being delivered to Durban when I stay in Cape Town, this should have been an immediate red flag!!!