********** activity

Earlier this year, I received an e-mail, that an extra line has been added to my top up contract .I phoned to investigate and was told that I have just fetched my phone from the store the day before.I complained and told the consultant on the line that I did not authorise the said transaction.I had to call their ***** department and had to stop all debit orders completely.Their ***** department asked me to send some documents to validate my claim as well as a police affidavit of which I did.This was in April 2015.Then the whole drama started.Every time I call to get the progress of my query I am asked to send the same documents of which I do send every time, I am not sure how many times I sent the documents , I sent them by fax and e-mail.In the meantime I went to the vodashop to demand the documents used to open the account only to find that documents used does not have my photo (poor client doc confirmation).Then about 4 months into the investigation their credit department contacted me to let me know that they are listing the said account .I also sent them the docs again.Last month a debit order went through my account and Every thing is stating from the beginning.what is this?