WM
Winnie M
1 reviews | Active since Jun 2020
03 Jun 2020, 14:01
********** Activity
I have been a loyal client to vodacom for the past 10 years & had ********** activities on my account ,Vodacom has debited me R2999 for unauthorised purchases ,I was promised a refund when I queried the account @ Lenasia Trade Route Mall_Assisted by Nisha on the 01.05.2020. It has been over 30 days and still no refund processed.This is unacceptable and poor service delivery!
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Vodacom's replyOfficial
03 Jun 2020, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team