zM
zama M
1 reviews | Active since Dec 2017
02 Jan 2019, 20:38
********** Activity
I have contacted Vodacom on a countless number of events about a ********** account created using my identity on 26th of 2018.. The account is still open, after disputing the account. Now Vodacom has debited my bank account.. ??? Service Request number 1- ********** ********** I am not pleased with how Vodacom has handled this matter.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2019, 09:13Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2019, 09:13
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2019, 11:40Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your issue has been escalated to our ***** department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your issue has been escalated to our ***** department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2019, 11:40
Official
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your issue has been escalated to our ***** department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your issue has been escalated to our ***** department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,