********** activity
This is the 3rd review I a writing about the same thing with vodacom. They are busy hounding with me lawyers for collection. When in my contractual agreement with vodacom in writing and verbal or recording has been to debit my account on the 1st of every month. I have not changed those terms in any way or have I reversed any of the debit orders or instructed my bank to stop vodacom from debiting my account. Vodacom know where and how to collect their money. The fact they choose not do this is making me very suspecious right now that there is something ********** happening at vodacom. I am thinking now of getting advice on this matter now and taking it further. Because their are repeatedly breaching our contractual agreement. I really think some ********** is going on now. Coz this is really simple do as I have agreed with you on how you collect monthly payments and there will be no issues. I just don't get what's so difficult about that.
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Replies (3)
Vodacom's replyOfficial
07 Nov 2018, 11:38 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2018, 11:38
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2018, 12:56Dear Gcina,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reinstated the debit order on the account. Should you wish to do a payment arrangement for the amount in arrears, please contact our Subscriber Collections Team on *** (free call from Vodacom sim). RegardsConsumer Website Team (SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reinstated the debit order on the account. Should you wish to do a payment arrangement for the amount in arrears, please contact our Subscriber Collections Team on *** (free call from Vodacom sim). RegardsConsumer Website Team (SA)
Best regards,
Vodacom's reply07 Nov 2018, 12:56
Official
Dear Gcina,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reinstated the debit order on the account. Should you wish to do a payment arrangement for the amount in arrears, please contact our Subscriber Collections Team on *** (free call from Vodacom sim). RegardsConsumer Website Team (SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reinstated the debit order on the account. Should you wish to do a payment arrangement for the amount in arrears, please contact our Subscriber Collections Team on *** (free call from Vodacom sim). RegardsConsumer Website Team (SA)
Best regards,
's updateReviewer Update
07 Nov 2018, 13:09Even the first time that debit order bounced was because you decided to change debit order with out my knowledge. No I won't suffer because of the *********** of your services. This is utter ******* everytime I have complained about this you have said you will re instate my debit order, but you have continuously not re instated. My other service let me know when they have failed to send through a debit order and apologies for their mistake and make arrangements with me. So they can re-send their debit orders. But not according to Vodacom and their arrogant staff.
's update07 Nov 2018, 13:09
Reviewer Update
Even the first time that debit order bounced was because you decided to change debit order with out my knowledge. No I won't suffer because of the *********** of your services. This is utter ******* everytime I have complained about this you have said you will re instate my debit order, but you have continuously not re instated. My other service let me know when they have failed to send through a debit order and apologies for their mistake and make arrangements with me. So they can re-send their debit orders. But not according to Vodacom and their arrogant staff.