********** Activity

I received a call at 14:13 today and this agent told me he was calling me from Vodacom and told me according to their system my phone is up for an upgrade. He asked if i would like to upgrade or cancel and i told him i wanted to cancel the contract. He told me he will cancel the contract on the system and that i would receive an sms with an OTP number which i need to provide him with in order to proceed with the cancellation. He further said i should not provide the OTP number to any Vodacom Sales consultant who calls me after the cancellation because that would regenerate the upgrade and they would upgrade my phone.

I gave him the OTP number that i received on sms and he confirmed that effective 1 July 2018 my number will be on prepaid and that the last debit order would be in June. After ending that call i received the email below which confirms an upgrade. An upgrade which i did not approve or know anything about. I would like to open a case on this matter and want this individual brought to book. This is a ********** activity and a ******** offense. This individual is probably doing the same thing to other Vodacom customers and getting commission for that.