********** activity.

<p class="MsoNormal">Very disappointed with Vodacom. <span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: #f6f7f9; background-position: initial; background-repeat: initial;">TWO different contacts have been FRUADULENTLY opened in my boyfriends name.<span class="apple-converted-space"> </span></span>So far R131.84 has been debited from his account with an additional R2357.93 and R795.95 invoiced. Totaling R3153.91.</p> <p class="MsoNormal"><span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: #f6f7f9; background-position: initial; background-repeat: initial;">We have phoned and emailed countless times, the only communication received back was a missed call from your social media team and a subsequent email. That was 7 days ago and there has been absolutely no correspondence since. </span></p> <p class="MsoNormal"><span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: #f6f7f9; background-position: initial; background-repeat: initial;">We are being pushed from pillar to post. He’s spoken to numerous different people, no one can give anything concrete, no one will take ownership of this and worst of all, no one seems to have any idea of what is actually going on. </span></p> <p> </p> <p class="MsoNormal"><span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: #f6f7f9; background-position: initial; background-repeat: initial;">Someone now needs to take ownership of this and tell us how this was able to happen? I want to know where these contracts were opened and who approved the ********** do***ents. I don’t want a phone call from customer service and I don’t want a phone call from social media. I think after all this, the least Vodacom could do is get someone senior to phone so that this can be sorted out. </span></p> <p class="MsoNormal"><span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: #f6f7f9; background-position: initial; background-repeat: initial;">I wonder if Vodacom understand the s</span><span style="font-family: 'Avenir W01';">everity of the situation. This is identity theft!</span></p> <p class="MsoNormal"> </p>