********** Activity

How to sort out *****?<br> <br> I have now been trying for 2 weeks to sort out ********** activity on my Vodacom account with no avail. You phone the Vodacom customer service and you get the same answer over and over is: We have escalate the request someone will get back to you. In two weeks no one has phoned me back.<br> <br> Every time I phone they tell me I have upgrade my data package to a Smart package with a new handset with a total cost of R 600.00 per month. The more I tell them that I did not upgrade my package the less info I am getting from them.<br> <br> It was done in a store and no person at Vodacom can tell me what store in what town? How is that possible? Please give me proof of where did I sign for the upgrade? No feedback....<br> <br> I am 100% sure that If A Vodacom EMPLOYEE needed to fork out a additional R 600.00 for a account they did not have this matter would have been sorted long ago.<br> <br> What will my next step be?