********** activities on account

There was 5 ********** contract taken out on my account. The pro rate went off on the bank account. a Sales consultant at a vodacom shop made a service request EC-0C7G-2J4V37, the service request was closed with the responce that the contracts was cancelled and credit was processed. on the 15th of december they invoiced again a amount of R842. a new service request was made EC-0C8V-1FVFPL was made for that amount and the the other credit that was not showing on the account. both has a CN workflow ID ********** 92, ********** 82 that is awaiting approval but nothing else is happening. please assist urgently as this unacceptable. that money is needed to pay other accounts.