WD
Waseem D

1 reviews | Active since Sept 2013

17 Dec 2020, 07:45

********** activities done by VODACOM

I have upgraded my contract with Vodacom in November 2020. My new contract data was to take effect December 2020. i have not received my upgraded data in December 2020 besides the data that was on my old package. When i queried this with vodacom they were persistent that i received my data and my invoiced amount was 3 times the value that i signed up for. There are charges on my invoice which i did not request for and which the consultant at vodacom could not explain. Vodacom is making me pay for an upgraded package which i have not received at all and making me pay for things i have not signed for. This is ***** done by vodacom on my account with them and also been treated unfairly and having pathetic service rendered to me. I would not suggest vodacom to any one.

0
Replies (2)
Vodacom
Vodacom's reply17 Dec 2020, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WD
Waseem D's update18 Dec 2020, 08:06
Reviewer Update
How long does it take this consultant to give me a call?