RO
Rosalind O

1 reviews | Active since Feb 2019

19 Feb 2019, 16:30

********** activities at Vodacom 3 G store Tygervalley

I actually do not even want to give a star I have had *****ulant activities on my vodacom account 1. Vodacom 3 G store in Tygervalley Changed contract after I signed and they copied my signature 2. the Next contract they reversed without my knowledge and changed the fixed amount The amount was more plus My ccontract suddenly ran for another 2 months longer A 24 month contract now a 26 month contract. Charging full fee 3. Took account to the store to The manager Neville, they added the differences. Promised to reimburse the account. This was in October 2018 The Vat was supposed to be inclusive Vat was charged extra 4. After numerous requests emails to fix the problem but with no avail. I also did not receive the correct amount of min ect every month 5. All response I got was that there is no problem 6. I cancelled all at Vodacom. I was on Prepaid after a month i still received an account for the contract supposedly still running 7. All cancellations was done on Email to various addresses but to no avail 8. I do not owe Vodacom anything the 3 G (Neville) store promised to reimburse also to no avail 9. Now I get calls of an outstanding amount. Please can this be fixed as I phone the 3g store Tygervalley and Neville is always busy or not a available This a ***** i have proof of all documents and signatures How many people do the Vodacom3G store Tygervalley take for a ride?

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2019, 09:16
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team