********** Activities and Renewing of Contract

I am using my sons profile to write this review. I have tried numerous times to return a cellphone that was sent to my husband and cancel a contract that was never approved by him. We have been paying for this account for almost 2 years, but to date whenever I try and cancel this and return the phone (which is still in its package), I get put through to departments and logged various calls but NOT ONE SINGLE PERSON can ever help me. The phone he got a few months ago was apparently an upgrade to the contract. When asked about the number and sim card, it is already in use since the start of the contract yet we do not have any sim card or ever received it. He has never given any banking details, yet, this payment is going off his account without his authorization. I have tried cancelling this debit order by my bank but they cant assist. I have been to various stores and phoned the "helpdesk", but yet, NO RESPONSE. I am now considering going to ICASA to report this as my husband is a pensioner and paying for someone else to use a number and get the benefits. This is pathetic service from you guys. Can someone please contact me ASAP!!!!!!!