ZM
Zimasa M

1 reviews | Active since May 2020

15 Sept 2022, 12:59

********** activities

I don't know how many times must i do the same thing with you.

I sent the proof that my Husband is in Rehab, I am the one paying for the account, they called him in rehab and he did confirm and change the e-mail address to mine so I can get the invoices that I need and deserve to have cause I am paying.

Every ****en time I call I must speak with your stupid retards that do not see any of the annotations done to the account and I get to hold until they drop and they never call back.

What Manager's do you have at Vodacom? They never available for customer's and they never do anything right but to say No! To sending an invoice but I pay for that account and my name and my Bank details are not the one's on the account but you never refuse money but deprive me an invoice.

What do you call that? Cause I call it *****. My husband is in rehab at Four Brother's in East London his name is Thabo Francis Moeketsi and I Zimasa Mgengo the mother of his 3 kid's and his lawful Wife pay for the damn account and I want invoices not your ****en money cause it's my money that you take.

Or must I send you Paper and ink so I can get an invoice, the email address is *** and my phone number is ***.

I work for Amazon and damn customer service is top tier, your Agent's are stupid including your Managers and you don't respect customers nor put customers first, not empathetic and customer crazy you ****en money crazy and killing business by stupid policies that don't make sense.

How do you allow me to pay but I am not an account holder and deprive me an invoice????

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2022, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team