JA
Julian A

1 reviews | Active since Mar 2009

07 Jan 2018, 21:10

********** activities

For the past three months airtime has been disappearing from my account. Eventually having enough of this buls*it, I contacted Vodacom customer care to investigate, and was advised by Nompunelelo Sithebe that I was subscribed for a V Life Vodacom contract for R81 a month. I do not have a clue what V life is and therefore never subscribed to it. What you are doing is *****. What was strange is the fact that Nompunelelo could not tell me when the subscription started. I can only imagine how many other customers are also being de*****ed without their knowledge. Your company needs to be exposed for your conduct hence I am now also trying to expose you on radio 702 and social media. Please refund me by no later than 08/01/2018 with the ****** money

0
Replies (3)
Vodacom
Vodacom's reply08 Jan 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Jan 2018, 12:00
Official

Good day

Thank you for taking my call; this matter is being resolved as discussed.

We once again apologise for any inconvenience caused.

Regards

Moddy

Best regards,

Vodacom
Vodacom's reply09 Jan 2018, 12:02
Official

Good day

Thank you for taking my call; this matter is being resolved as discussed.

We once again apologise for any inconvenience caused.

Regards

Moddy

Best regards,