1 reviews | Active since Dec 2016

01 Dec 2016, 21:01

********** activation on my account

<p>Good day, in November when I received my statement from Vodacom, I had expected a statement for a 2G ****le, which is approximately R100pm. However my statement was approximately R650, upon further inspection, I realised another number was connected to my account. I immediately called Vodacom to date 2 weeks ago, to report this ********** connection. To date, I have heard nothing from Vodacom. I called to cancel the debit order but it was still debited from my account. Unacceptable!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team