********** Activation on Acc NA070537-8

Good day support, We have been struggling to resolve a dispute for **********ly activated lines on our corporate account (NA070537/8. Cellphone numbers : ********** 966, ********** 968, ********** 981, ********** 004, Activation date 03 August 2018, name of dealer : Jael Outsourced (Rewards Co) Activation by JoshuaR ********** As soon these lines lines were activated, they got locked by one of the two ladies that we have communicating with to resolve this matter, Magdelene Lutchmina - Business Unit ********** . Hardlock Date 03 August 2018. Reason (Suspected *****) We had done an online order for a X2 Samsung S9 Plus + Samsung J4 Promo 60. Which were not delivered at the provided address by Ram. The same was communicated with Vodacom, On the 28 September 2018, we received a credit amount of R3905.65, allegedly for pro-rata subscription and connection fees for two out of 4 numbers, but the billing has been continued none the less. We have sent several mails to the department and Verona who is a back office supervisor since August till to date. Just last month, we paid R53k, which was inclusive of the ******** recurring billing. Through Vodacom Business Support, we were advised that once an investigation has been completed, a dealer cancellation would be put in place and billing charges will be reversed, a credit note arranged for a possible refund but no communication has been provisioned.

Herewith, previously assigned reference numbers; Ref EC-1KM8-2J3YK5 Ref EC-1KM8-2QB0ID. FW: Y ********** [RAM-RTSA.FID463137] Ref EC-1KRF-3OV6YF Ref RE: EC-1KPW-3NCAC1

On the 18th Septemeber, we drafted an affidavit as requested by the department and sent the same to them for their forensic purposes.

Please note communication below: 08 August 2018

"Dear Sai Please remember that the driver and crew delivered the parcels Can you please add the details of the Driver and Crew as they can then be arrested Employee Info for SEGAGAMBA,SHADRACK NDIVHUWO EmployeeID ********** 027083 EmployeeNo L8306 Designation LEARNERSHIP HubID ISA AccessLevelID 1 isActive True CellNo ********** 819 TelNo Employee Info for NEL,DEWALD ANDRE EmployeeID ********** 098082 EmployeeNo 8723 Designation COURIER HubID ISA AccessLevelID 1 isActive True CellNo ********** 784 TelNo Mandre John Pretorius (ISA Security) Security Manager Security +27 11 ********** ********** *** ********** Isando"

An investigator from Ram named Frans came into our premises to collect CCTV footage. on the 28 August 2018,we recived a notification by mail from ********** to say service request EC-1KM8-2J3YK5 is closed, no further communication.

Furthermore, we provided them invoices and statements for **********s lines, a letter confirming non-delivery signed by our Managing Director & CEO, copy of passport, affidavit confirming the same (even though nothing was ****** from our possession, but vodacom and their logistics partners, RAM) CCTV confirming that no delivery or any RAM people were signed into our office park or premises at the said day and time of delivery, All necessary information was provided to help resolve this. This case was assigned to Verona Criselda Soobramoney Enterprise Business Unit Specialist ********** Email: ********** www.vodacom.co.za

Every week I have to be the one to follow up on her and ask for feedback, just recently she asked me to provide her with details of the person we're communicating with at RAM, I mean, we have no business with RAM, we're just making their lives easier to help minimise such ***** cases, we are a corporate client of Vodacom Group SA. We have comp**** with their requests in this regard yet they are billing us thousands of rands ********ly.

Please note, your forensic back office supervisors are very ***********.

We look forward to receiving your soonest response.

Sifiso Mthembu Junior – Generalist I GIC Re South Africa Ltd I 1st Floor I Block ‘C’ I Riviera Road Office Park I ****arney I Johannesburg - 2193 I South Africa I Phone: +27 11 ********** I Cell Phone: +27 84 **********