********** ACTIVATION OF CONTRACT ON UNKNOWN NUMBER

<p>I NEED MORE HELP WITH MY VODACOM PROBLEM:</p> <p>Vodacom Vodacom Complaints Page Vodacom Regional Office Century CityHeinrich Bruhin</p> <p>After months of trying to resolve the incorrect activation of a cellphone contract I tried social media to get a response out of Vodacom. This helped; all of a sudden they would call, tweet, DM, PM and email.</p> <p>I just received a call from Somaya Adams who was in contact with me earlier and instilled a strong confidence that she would find out what happened and put things right. I think she is an honest and straight forward person so when she started the usual tap-dance building up to the bad news I could almost hear in her voice that she does not agree with what she is about to tell me:</p> <p>Vodacom Shop Canal Walk apparently struck first by feeding Vodacom Head Office their version of events. Head Office did an investigation and concluded that the shop did everything correctly and strictly adhered to my request.</p> <p>So here is what makes me unhappy about the outcome:</p> <p>- An investigation should involve both involved parties version of events</p> <p>- If the shop strictly adhered to my request, this is what I would have asked for:</p> <p>"Hello Lisa-Marie at Vodashop! <br />I would like to sign a 24 month contract for an iPhone contract. Please unwrap the phone and place my existing SIM card in the new phone. <br />I will call you in a few days when my airtime runs out to find out when my new contract will be activated. <br />Then I will call you again a week later. <br />Please ignore those inquiries and casually activate the contract on any other number and don't bother sending me a SIM card. <br />Good bye!!"</p> <p>What is particularly infuriating is the fact that Somaya Adams would net let me speak to the person who made the final call on the matter. Guilty without trial? It is very hard to swallow!</p> <p>BUT I'm not going to stop. Any further suggestions would be appreciated and please share if you like.</p>