JK
Jane K

1 reviews | Active since Jul 2015

26 Aug 2018, 11:28

********** activation of a contract

On the 10th of June I got a call from ********** it was guy asking me to take new phones which are Nokia's. Which I told him I cant as I already have contract phones with vodacom so I don't anymore as I won't be able to afford them but he kept forcing me to take the phones n I told him no. After that call I called vodacom directly to explain to them what has happened n the agent I got forwarded me to another department which was the ********** an I was asked if I did get a message in where I was asked if I want or reject the offer. An said yes n I did reject the offer. Then I was told that they where cancelled. An a week later I got a call from RAM telling me they delivering my phones an I told them I don't want those phones because I rejected the offer. So please take those phones back he called me from this number ********** he called me four times I kept saying no. Then on the 24th I got debited R893 I called vodacom spoke to nombulelo who adviced on the total amount taken an she also said the phones sims where activated but never said by who an the numbers are ********** and ********** An she said she cancelled them. But I'm still waiting for feedback an my refund.

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2018, 22:20
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team