1 reviews | Active since Apr 2017

25 Apr 2017, 14:04

********** Actions

<p>In 2016 I requested the canccellation of my top up account R135. The Vodacom consultant at Cresta told me that a quotation had to be done of the remaining months of the contract which had to be paid. I requested the quotation and paid the amount in order to cancel the contract. I requested the consultant to revert my sim to a prepaid account once the contract naturally expired in February 2017. I was however contacted in Feb 2017 by Vodacom claiming that my account was in arrears. I explained that I had requested it to be cancelled, paid the contract. They have now blocked my phone and claim that I have to pay R600+ to get the sim unblocked. This is *****! Sounds like a good Sunday Carte Blanche case especially if combined with all the ******* sim swaps being done at Vodacom in order to commit banking *****. </p>

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Replies (3)
Vodacom
Vodacom's reply25 Apr 2017, 14:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Apr 2017, 14:40
Official

Dear Tinus Pretorius,

We've rep**** to you via email and await your response.

Regards,

UW

's update25 Apr 2017, 14:52
Reviewer Update

Oh yes! Please contact me via the number YOU blocked!