PW
Pieter W

1 reviews | Active since Aug 2015

28 Aug 2015, 07:56

********** action from Vodacom

Recently my wife received an e-mail notification of an add-on line/s that has been submitted on my account. When she contacted Vodacom to inquire about this she was informed that a conversation with her is not possible as she is not the account holder. Later that same day my son who is 17 years old and knows none of my personal details was contacted by Vodacom <br> the deal was accepted<br> I was informed that the contract had been cancelled and the delivery to my postal address stopped. Two days after that the unwanted package arrived at my postal address. I took this package to my nearest Vodacom outlet as I did not want this, never asked for it, never agreed or accepted anything regarding this contract. I was told at the Vodacom store that it has nothing to do with them and they cannot accept the package<br> A few days later a stop order went off from my bank account. After lengthy discussions with Vodacom I was told that the money had to be taken from me as their property was now in my possession<br> until they can collect it!!! <br> I feel violated by their actions and am infuriated by this. I see this as ***** from Vodacom's side.<br>

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2015, 09:00
Official
Hello PVW333,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team