********** act on my cellphone account.

Apparently my cellphone contract was upgraded without my knowledge. I contacted Vodacom customer care this morning 2 April, and was told that a company by the name of Illicit Mobile had processed my paperwork. I have been in Germany for 1 year and have not been back to SA during this time. Apparently this process was done in January of this year. How the heck does anyone get to process your personal information on the system without you even being present to sign it off.. Needless to say my initial contract amount was R280 and I had R1824 deducted.. My Gosh.. And Vodacom just happily deducts it!! I received a reference for my call.. I will be cancelling my contract once this has been resolved. Said time to resolve is 24hrs according to the customer care consultant. I feel the whole of SA needs to know that these types ********** acts can take place on your cellphone account.