PT
Phillip T
1 reviews | Active since Apr 2015
08 Mar 2023, 22:12
********** accounts opened without concent
********** account created with no knowledge or approval from me. I received some SMS’es that a new account has been registered, and a couple of days later my account is debited with R 286.96. Two weeks after reporting the issue, and getting assurances that my account is flagged, I get another invoice for R 2,933.21! Do not trust this company!
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Replies (2)
Vodacom's replyOfficial
09 Mar 2023, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2023, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Mar 2023, 07:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, it's been confirmed as ***** for the add-on line. A credit has been requested and teh Team awaits approval.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2023, 07:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, it's been confirmed as ***** for the add-on line. A credit has been requested and teh Team awaits approval.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,