1 reviews | Active since May 2016

02 Aug 2018, 11:32

********** accounts opened

Vodacom opened and approved an application in my name and id number, although they have apparently uploaded my on their system as a Victim of Identity *****(lies) My id number was surely not flagged on their system if they still approving deals under my name.

I am very disappointed, not to mention upset, because when I called them this morning, 1sly a call was dropped in my ears, and secondly I was told lies form Dimpo in collections (saying there was no account under my name), yet when I called back a 3rd time for a letter, I was then told by Rosslynne from Collections that there is an account in my name opened in July 2018.08.02 I was refused any other information, and was promised an sms with instructions to their ***** department (still not received an hour later). I am wondering if Vodacom is working with the ********** and I, the victim is refused help and information, but the ********** have it so easy…I don’t matter to them, as long as they make a quick sale and demolishing my name, and debiting my account, so they can get their money, I’m good for their ********** account.

This will stop.

I will not be a victim of Vodacom, as I am already a victim of Identity theft.

I have inquired with the ombudsman, and await their response.I will not stop until these ********** is behind bars

very upset

Rosdeen scorgie

0
Replies (3)
Vodacom
Vodacom's reply02 Aug 2018, 12:23
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Aug 2018, 07:31
Official

Dear Rosdeen,

Your matter has been resolved.

Regards,

Cassandra

Best regards,

's update21 Aug 2018, 11:09
Reviewer Update
sorry to say, this matter is still not resolved. Just got a call now being offered another contract from Vodacom telephonically. Vodacom never flagged my id as per instruction. it’s clear that they are encouraging these ********** to proceed in my name just so they get a sale and a quick buck. I’m so tired of them. IM NOW OUT OF OPTIONS, AND AM GOING TO OMBUDSMAN IM NOT ENTERTAINING THIS VODACOM ANYMORE WITH THEIR OPENING OF ********** ACCOUNTS IN MY NAME. How much more am I to do, so they can be on my side, and not on the side of entertaining *********? Am I not supposed to be protected by them, or am I just a cash *** for Vodacom? Disappointed in my gut!