********** accounts opend and billing for someone i dont know about and poor service from the call center

I am trying to do this fiance application and they tell me that my account is at pre - legal at Vodacom .

I called the call center and I spoke to 4 different agents and everyone of them told me a different stories ,they cant give me simple info on when accounts have been opened and i get shifted from pillar to post .

-1st call they tell me number ********** is a data bundle account and owing 375 , I need to pay this amount in and then call cancellations to cancel the contract and settle the account He says that R75 has not been paid for this account from May so that’s how its 75 till now making up 375 -so I paid the amount in and call back to find out what next -second call the lady tell me that oh on same number I must pay in the 375 to bring account up to date but to close it I must pay 1600, I said for what , I don’t have a contract with you guys can you tell me when it was opened , she says no sorry I can’t only legal can tell you that - I call back again and the person tells me no I went onto prepaid for this number on the 27-04-2017 so they can’t give me any more info as its pre-paid

I call back and go to legal they tell me it’s not cell number ********** but number ********** it’s for data of R75 a month and the account was opened from November 2016 . I said but I didn’t open any account last year I cancelled my contract in May and ported my number in June so I had no accounts with Vodacom I have only ever had two numbers my entire life with Vodacom

********** 643 that has always been on contract until may this year , may I cancelled and went onto prepaid , Vodacom has always debited me up until may I then ported it out in May or June to Telkom .when I cancelled I was not informed that I have any other numbers on my name and this was the only debit order I had going off my account for ********** 643

I had about 6 years ago a laptop and data contract which finished like almost 3/ 4 years ago of which I cancelled and stopped

I have always only had one debit order going off my account In June I had two debits go off my account for Vodacom of which the one for R75 I reversed because they didn’t need to debit me , it’s the first time I have been debited for this amount on my statements .I have never recieved any communication from vodacom about this account or statements or even know these numbers besides the **********

Vodacom is a ripp off and they are tarnishing my credit record with false accounts being opend on my name and ripping me off when i dont anything with them .this is the reason why i left vodacom because they ripp people off