********** accounts

An account was **********ly opened in my name.

It's been almost a month and I have not received any feedback. I submitted all required information and was told to wait 7 to 14 working days for my case to be investigated. That period has lapsed and I still don't know what the outcome is. The most annoying thing is that this ***** dispute department cannot be contacted via phone, only email, which they never respond to. The customer service call center agents cannot assist either as the ***** dispute department is separate.

However Vodacom can send me invoices and statements in relation to this ********** account. I will not be paying for a contract I did not open and I will be cancelling the one I've rightly had for over 3 years. Vodacom is not the only network provider and I will not tolerate bad service. Furthermore, I have revoked the debit order with the bank so that I do not pay for nothing