CJ
Charles J

1 reviews | Active since Apr 2021

27 Apr 2021, 17:37

********** accounts

Just overall bad customer service and communication. I have had 2 ********** contracts taken out on my name after two weeks of emailing and phoning vodacom has confirmed that it is *****. To date the contracts have not been removed off my name and debits keep going through that i have to reverse with my bank. Every time accuring bank charges because of this and no compensation or even a response on mail from vodacom seeing that you can only mail them, their ***** line does not even work. Extremely disappointed after 14 years of loyal support as a client. In my emails i even cc’d the ceo in an attempt to get some service the office of Shameel Joosub (CEO of vodacom) wont even respond on your mail. Steer clear of vodacom guys !!

0
Replies (1)
Vodacom
Vodacom's reply28 Apr 2021, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team