1 reviews | Active since Aug 2017
********** account with Vodacom
<p>Hi there i noticed my vodacom cell phone account had gone to R2000. On enquiring i noticed that someone else had fruadulently opened an account in my name. I went to Vodcom and the police station and opened a case and Vodacom said that they had removed the offending person from my account. This mornign R19225.40 came off my account this morning so clearly this has NOT been sorted. Phoning the Vodacom ***** unit is a complete waste of time, they are so slack and not interested. I am now trying to reverse this with the bank.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dont worry Vodacom, i will be going to the police station to open another case and this time against Vodacom as you have had a chance to rectify it and you havent and this should not have happened in the first place if you are checking credentials properly!
Dont worry Vodacom, i will be going to the police station to open another case and this time against Vodacom as you have had a chance to rectify it and you havent and this should not have happened in the first place if you are checking credentials properly!
Dear Michelle Daniels,
Great news your query is resolved.
Regards,
Cassandra
Dear Michelle Daniels,
Great news your query is resolved.
Regards,
Cassandra
Thanks very much Cassandra for all your assistance.
Thanks very much Cassandra for all your assistance.