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Cindy P

1 reviews | Active since Apr 2018

31 Jan 2019, 08:59

********** account Vodacom cannot settle and deal with

Good day, This week i got declined for a home loan, yesterday afternoon my bank comes back to me with a decline due to a credit report reflecting i have a Vodacom account outstanding a huge amount. The issue with this is i have never had a Vodacom account, this has been an issue from 2015 when i had debit orders going off my account and sms's stating i need to settle my account. I have sent Vodacom an affidavit stating i do not have an account with them in 2015 and i had to send another in 2016 when the debit orders and sms's started again and on both occasions i spoke to people from Vodacom to sort this out. Vodacom was suppose to take care of this years ago, how many affidavits must i send stating i don't have this account and never opened one especially with a ********** address that it was opened with when they investigated the account back in 2015. 2019 and my home loan is declined due to this account. I cannot wait for any waiting period when i have a house on the line. I need for this ********** account to be sorted out and a letter that i can send to the bank early today.

0
Replies (4)
Vodacom
Vodacom's reply31 Jan 2019, 09:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
CP
Cindy P's update31 Jan 2019, 12:56
Reviewer Update
3 hours as gone by and i have not received a call. how much more must i express the urgency of this needing to be sorted like in 2015 already. i cannot call Vodacom call centre from my landline as it does not support the call centre numbers and i do not own a Vodacom sim to call from. I have tried to google many ways to contact Vodacom via a landline and i had to go through the porting number and ask the agent to put me through and I now have been on hold for 10 minutes to go through to legal.
Vodacom
Vodacom's reply31 Jan 2019, 13:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is EC-1RTY-3T85EP. Should you require any additional assistance, kindly contact ***.
Regards
Consumer Website Team
CP
Cindy P's update01 Feb 2019, 13:38
Reviewer Update
i have so many reference numbers for this one account to be closed, getting to the legal department is so difficult when i am transferred it needs a cellphone number, if i dont have a vodacom account how can i have a cell number to get for a ***** account. This is getting annoying. my new reference number i got yesterday is EC-1RTZ-2EFO0D I ********** . Can someone please let me know where in the process this is now.