1 reviews | Active since Aug 2017

14 Aug 2017, 10:31

********** Account Vodacom

<p>I ********** account was opened against my name. After calling the call center they asked for the relevant documentation to complete and send through. I provided the information and received conformation via email. I've also sent the same documentation to the attourneys they handed me over to. The attourneys have handed the account back to vodacom and they have no record of this.</p> <p> </p> <p>It is truely frustrating that its easy to open a fruadulent account with Vodacom but seems nearly impossible to have it cleared.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team