********** account that Vodacom won't close down & reimburse me

In February 2018, I was contacted by Vodacom and notified that I was behind on my contract payments. I am a pay-as-you-go user so I didn't understand how I could be behind in payments. I visited a Vodacom branch (Sandton Mall) and the lady confirmed that: 1) A ********** cell phone contract had been added to my data contract 2) R749 was debited off my account for the ********** cell phone contract. This wasn't meant to happen 3) Because of the ********** contract, my debit order for my sim contract stopped

Since then I have sent through my proof of address, certified ID copy, affidavit as well as 3 signatures on the same document; this was 21 February. I then went to 3 branches to try pay the outstanding amount on my data card. None of the branches can accept payment or can give me bank details to settle the account.

On 12 April I get an SMS saying my account is being handed over for collection. There has been ZERO acknowledgement of my emails, the documents I sent through or anything.

I'm tired of this shocking service with nobody from Vodacom taking accountability; I've since left Vodacom due to the shocking service