********** account still unresolved

How does Vodacom renew peoples contracts without verifying their details. I just recently found out that my contract was renewed in Secunda without my knowledge , yet I am in KwaZulu-natal. When i called to report such an activity, I was told to file a ***** report which I did as per instruction and I was told they would get back to me in 2 weeks. Its been over 3 weeks , I have had no response about the case. I then enquired about the premium, I was told I am liable for the R1000 extra premium. I was baffled by such. They went into saying , if I don't pay my account would run into arrears . Why must I be liable for someones incompetence ? A thorough check list was suppose to be conducted before renewing the contract. The service assistant showed me a completely different ID was presented but this person was allowed to renew the contract.

Someone needs to explain to me why must I be paying for a phone I know not of? Its frustrating that I have been a loyal customer from when i was just knee high, but today I am told I will be black listed. When will this be sorted? I am even considering of paying of my contract and losing all ties with vodacom.