********** ACCOUNT STILL NOT CLEARED

It has been seven months now since I received a response from Vodacom Head Office in Capetown informing me that my account had been cleared after someone took a contract account with Vodacom with my particulars. I received a phone call from Vodacoms call centre from a very rude consultant by the name of Tracy Burnard who informed me that the account was in arrears. I am very disappointed in the manner in which Vodacom has dealt with this issue as I had gone through all the trouble of complying with them in clearing my name. This illustrates a lack of service and efficiency on their side as I am now being inconvenienced for the lack of controls that Vodacom has in ensuring fictitious accounts are not opened. Furthermore, I now have undergo a process of clearing my name as this will possibly affect my credit record. It is alarming that after so many months this issue has still not been addressed. How does Vodacom ensure the safety of confidential information is kept safe as per the Protection of Personal Information Act (POPI).