********** account query
<p>Vodacom's Timeline.<br />Nov 28, 2016 9:40pm</p> <p>The date and time above is when i posted this message to thier facebook page</p> <p> still no response</p> <p><br />I am sick and tired of Vodacom and VVM. last year I got an sms from T S legal services around October 2015 , saying that I owe them money for the phone that was taken on contract from them. I asked them where the installments where being deducted from but they could not say, they just tell me the account was never paid . T S legal services requested me to send a copy of my I.D Signed three times and also send an affidavit to prove that I DO NOT HAVE AN ACCOUNT with them. I was told to put this reference number i ********** on the subject of the email and I did. T S legal services never came back to me after that. Now these year it's a different collection agency harrassing me which is VVM . They also told me that I owe vodacom. to which called October again VVM sent me an sms to say I owe vodacom they also asked for the same documents , I then sent the same documents I sent to ts legal to this email ********** .Now I can't even be able to get a bond because of this account I did not open. If vodacom is so sure that I opened the account please send me the copy of the contract. feel free to contact me and stop offering me discount for something I did not take.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-04IX-3KSLGV and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-04IX-3KSLGV and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,
