1 reviews | Active since Dec 2016

20 Dec 2016, 19:38

********** account query

<p>Vodacom's Timeline.<br />Nov 28, 2016 9:40pm</p> <p>The date and time above is when i posted this message to thier facebook page</p> <p> still no response</p> <p><br />I am sick and tired of Vodacom and VVM. last year I got an sms from T S legal services around October 2015 , saying that I owe them money for the phone that was taken on contract from them. I asked them where the installments where being deducted from but they could not say, they just tell me the account was never paid . T S legal services requested me to send a copy of my I.D Signed three times and also send an affidavit to prove that I DO NOT HAVE AN ACCOUNT with them. I was told to put this reference number i ********** on the subject of the email and I did. T S legal services never came back to me after that. Now these year it's a different collection agency harrassing me which is VVM . They also told me that I owe vodacom. to which called October again VVM sent me an sms to say I owe vodacom they also asked for the same documents , I then sent the same documents I sent to ts legal to this email ********** .Now I can't even be able to get a bond because of this account I did not open. If vodacom is so sure that I opened the account please send me the copy of the contract. feel free to contact me and stop offering me discount for something I did not take.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Dec 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Dec 2016, 15:44
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-04IX-3KSLGV and you will be contacted with feedback within three working days.

Regards

Roderique Lategan

Best regards,