NH
Nokuthula H

1 reviews | Active since Dec 2011

03 Oct 2016, 12:33

********** Account Opened: Vodacom has not closed nor updated ITC

<p>When I first found out about this account , I went to a store in Rosebank when I had to wait for half an hour before I was told that they cannot attend to me without a bank statement. They didnt even bother to put the account on hold.</p> <p> </p> <p>I then seeked the help from the net... I logged a query, still nothing happened.</p> <p> </p> <p>When they envually called me because they needed the account paid, I then had the chance to state my case. I was told to e-mail and affidavit, 3 signature samples, and ID to ********** <p> </p> <p>I have done this several times but this account is still on my ITC profile, now stating 150+ days overdue. This is affecting my credit scoring negativly, I am in the middle of a home loan application.</p> <p> </p> <p>Greatly dissapointed with Vodacom,</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NH
Nokuthula H's update04 Oct 2016, 10:14
Reviewer Update

When? My I just received notification that my homeloan has been retracted because of this

This is affecting my future now, I need this resolved ASAP.

Trade Partner Ref: EC-0470-2WDVA6