********** account opened on my name

So it has been almost two months since I have reported a ********** account that has been opened on my name at Vodacom and no feedback has yet been received. It started off with a debit order in favour of Vodacom going off my bank account on 3 February 2016. I immediately contacted Vodacom informing them that I do not have a Vodacom account with them and they deducted money off my account. I was told that I need to open a case at the police station and get an affidavit stating my case. This has been done and the information has been send to them. On 22 February another R2810 was deducted off my account. This is after I was told by Vodacom that my account was flagged as being ********** and no money will be going off my bank account. I was further informed that they have till 22 March to provide me feedback on the matter. This morning I receive another SMS from my bank informing me that R4728 has been deducted off my bank account in favour of Vodacom. In the meantime it is the 22 March and no feedback on the matter has been provided to me. When I call Vodacom I was told that this will be escalated. How many times can this be escalated and why has this not been resolved. PATHETIC!!!