********** account opened in my name!

********** account opened in my name!! I have requested a letter from Vodacom which states that i do not owe them any money but i have not received the letter yet. I am so desperately trying to open an account with Vodacom now as i do believe that you do provide the best service yet now you are making it exceptionally difficult for me as you have not cleared this ********** account from my name. I did NOT request an account from you in June 2018. I have never had an account with Vodacom and i have asked MANY times for this to be resolved. I really expected better from this service provider but now i am just heavily disappointed. Can somebody make it a priority to give me a call to resolve this issue as soon as possible.