TL
Tammy L

1 reviews | Active since Nov 2012

17 Jan 2018, 09:44

********** Account Opened in my Name

I didn't want to resort to this, but they leave me no choice. I have been called for months to tell me to pay my Vodacom bill (firstly, I have no Vodacom account) then I started getting threats from the legal department that they going to do a Section 129 on me. So I told them to go right ahead, but I did my own investigation. Turns out Vodacom allows people to open ********** accounts with other people's details. They have admitted this on email, but refuse to give me a copy of this ********** contract and also when I just simply asked for a letter to state that it was *****, they sent me a letter indicating that as a act of good faith they s****ping my debt. Basically exonerating them from doing wrong. I can only imagine how many other people this is being done to. I was declined home financing due to a bad credit record, of which they were a big contributing factor. I now have an ITC record, thanks to them too! Useless!! I will never recommend anyone to use this pathetic excuse of a Service Provider.

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2018, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team