********** account opened in my name

Six months ago someone opened up ********** accounts in my name. MTN Edgars and Truworths resolved the issue with in 5 days. They issued me with closure letters and removes it from my credit profile. Vodacom did nothing for six months. My credit profile is messed up. It show that I haven't been paying my vodcaom account. I logged two previous hello perter complaints. Nothing helps. All i want is a closure letter. I will liaise with the credit bureaus to have their records updated. I don't trust vodacom to this. You guys suck. worst service I have ever received. You guys should not exist. I am beyond disappointed.