********** account opened

someone **********ly opened a vodacom account in my name. A consultant from the ***** division called me to verify and i did advise her i dont have accounts with vodacon. I emailed an affidavit and copy of my id, it appears as though the email address is invalid. I am so furious because Vodacom has debited an amount of R355 last month and R4200 this month after i have nitified you that i have nothing to do with you. Youre messing up my name and my account, its not my fault that your staff members are not alert enough to detect fradaulent documents or anything of that matter. Fix this nonsense or else i am taking this further. You must refund me all the bank charges i've been charged.