********** account not removed from my name

I went to Vodacom to apply for a phone and I was told that my application is declined because of poor payments in the past. I however did report that the account that they are referring to was opened **********ly. I even emailed the letter that I had received in February 2015 to prove that the account they are referring to was opened **********ly. <br> <br> I have sent emails to Shandra and she is not responding . I have a good credit scoring and now I am being declined because of the account that was opened **********ly. <br> <br> Can someone please intervene and sort this out for me.<br> <br> <br> <br>