********** account not removed after 3 months

<p>After struggling for months to remove a *****lent account from my name, I have had it. I am going to report you to ICASA. I just got off the phone with your accounts department, the lady refuses to remove the debt associated with this *****elent account after the same department ensured me one month ago that this debt will be removed from my name at the end of August! And what is more the debt seems to have grown from 13000 on 1 August to 18000 today???? How is this possible when the account has been frozen since May when the ***** was detected?? The lady also told me she would put me through to the ***** dept, who previously told me they are finished with the case and that the accounts department must deal with it and then promptly cut my phone call off. Pathetic service once again from Vodacom. My ***** ref no A2-1QET-963T3. </p>