********** Account Not Investigated

An ********** contract was issued and my current data contract upgraded without my concern. When i raised this with Vodacom i was advised to send an email with an affidavit and ID to ********** and quote ref no. 1- ********** **********

I sent an email on the 19th of January 2018 and i have not received any feedback since then. They continue to bill me and the account is now in areas. Nobody from their call center seems to know how to get hold of them except using the above email address. I have sent more emails asking for feedback but nothing.