********** Account not attended to

My bank account has been debited twice already for this cellphone contract that was activated on my details (Bank Account, ID Number and Surname), only to find out that someone out there has my personal details and they have used them. I asked for assistance in investigating and getting the details of this individual so i can make stop them from doing further damage to my credit record.<br> <br> I have not had any feedback, if i don't Vodacom, i don't get feedback. They promised to send me and SMS with some details of the incident and It's been 3 weeks now, turns out that the SMS was sent to the cellphone number linked to the ********** account because their system does not send out SMS's to other network providers and I will not be getting any update. So the person responsible for this probably already knows that the account if being investigated.... Very Smart Vodacom!!!! There is no progress and feedback on what has been done or what still needs to be done. Please can I have some assistance!!!