********** Account hacked not sorted been 5 months

I have now been to numerous and I mean numerous Vodacom branches to sort the above out. My account was hacked on 19 August 2017 on which a ********** report was sent to credit me the full amount o fR40 042.40 I have now battled for 5 months to get the balance credited to me which is R2100 on the mobile account. You owe me money I don't owe you. My data account was also hacked, just given up on trying to sort this out..... Not even mentioning the CONTENT SERVICES which no one subscribes to ever. Gatvol of Vodacom not sorting this out and the call centre pass useless ..... What is one to do, walk into Vodacom and start creaming and shouting which also does not help? Can someone at least phone me back..........