********** Account

I am not happy with the service that I am receiving from Vodacom. I since reported a ********** activity that was done on my account whereby a new contract was taken on my account without my knowledge. Till to this date I have not received any update on the progress. I am now expected to pay for the ********** account as it was added on my invoice. Today I was debited for the ********** account of which I have alerted Vodacom that it was not me who took the account. I am not going for something that I did not take and won't be held liable for something that I did not do. I need this matter to be resolved as quick as possible